cuci99 Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy ("Policy") is published by cuci99 ("cuci99", "we", "us", or "our") and applies to all personal data collected from individuals ("you", "member", "user") who visit, register on, or interact with the cuci99 online casino and sportsbook platform accessible at cuci99.co (the "Platform").

1.2 This Policy is intended to provide you with clear, transparent information about how cuci99 processes your personal data in accordance with applicable data protection principles. It applies to data collected through the cuci99 website, account registration process, customer support channels, and any other point of interaction between you and cuci99.

1.3 By registering a cuci99 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, please do not register an account or use the cuci99 Platform.

1.4 This Policy should be read alongside the cuci99 Terms & Conditions, which govern the overall use of the Platform and are incorporated by reference into this document.

2. Data Controller Information

2.1 cuci99 acts as the data controller in respect of personal data collected from members and visitors to the Platform. As data controller, cuci99 determines the purposes and means of processing your personal information.

2.2 cuci99 operates under international gaming authority licensing. Our designated data protection contact is reachable through the cuci99 customer support team. For any privacy-related queries or requests, members may contact us at: [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

3.1 cuci99 collects the following categories of personal data from members and prospective members:

• Identity Data: Full legal name, date of birth, nationality, and a copy of your Malaysian identity card (MyKad — front and back) submitted for KYC verification purposes.
• Contact Data: Malaysian mobile telephone number (which also serves as your account identifier), and email address where provided.
• Financial Data: Payment method details associated with deposits and withdrawals (e.g. Touch 'n Go eWallet account reference, bank account number for FPX or direct bank transfer), transaction history, and balance records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone setting, and other technical identifiers collected automatically when you access the cuci99 Platform.
• Usage Data: Information about how you use the Platform, including game history, session duration, betting activity, login timestamps, and navigation patterns within the Platform.
• Communications Data: Records of communications between you and cuci99 customer support, including live chat transcripts, support ticket content, and any documents submitted in connection with a support request.
• Marketing Preferences: Records of your consent to receive, or withdrawal of consent to receive, promotional communications from cuci99.

3.2 cuci99 does not collect or store sensitive personal data such as biometric data, health records, or political opinions beyond what is strictly required for KYC identity verification and responsible gaming obligations.

4. How We Collect Your Data

4.1 cuci99 collects personal data through the following means:

• Direct Collection: Information you provide when registering a cuci99 account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a cuci99 promotion.
• Automated Collection: Technical and usage data collected automatically through cookies, log files, and similar tracking technologies when you access the cuci99 Platform. Please refer to Section 10 (Cookies and Tracking Technologies) for further details.
• Third-Party Sources: In certain circumstances, cuci99 may receive data from third-party payment processors, fraud prevention services, or identity verification providers for the purpose of verifying your identity or detecting fraudulent activity.

5. How We Use Your Personal Data

5.1 cuci99 uses the personal data we collect for the following purposes:

• To create, maintain, and manage your cuci99 account and to provide you with access to Platform services.
• To process deposits and withdrawals and to facilitate transactions through your selected MYR payment methods.
• To verify your identity in accordance with our KYC obligations and to comply with anti-money laundering requirements.
• To detect, investigate, and prevent fraud, collusion, bonus abuse, money laundering, and other prohibited activities.
• To personalise your experience on the cuci99 Platform, including displaying relevant game recommendations and promotional offers.
• To provide customer support and to respond to your queries, complaints, and data subject requests.
• To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing and promotional communications where you have provided consent, or where cuci99 has a legitimate interest in doing so.
• To fulfil our responsible gaming obligations, including monitoring for indicators of problem gambling behaviour and administering self-exclusion requests.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from regulatory authorities.
• To improve the cuci99 Platform through anonymised analytics, performance monitoring, and product development activities.

6. Legal Basis for Processing

6.1 cuci99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and maintain your cuci99 account and to deliver the services described in the Terms & Conditions.
• Legal Obligation: Processing required to comply with KYC, anti-money laundering, responsible gaming, and other regulatory requirements applicable to cuci99's operating licence.
• Legitimate Interests: Processing for fraud detection, platform security, analytics, and service improvement where cuci99's legitimate business interests are not overridden by your rights and interests.
• Consent: Processing of your data for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

7. Disclosure of Personal Data to Third Parties

7.1 cuci99 does not sell, rent, or commercially trade your personal data to third parties. We may disclose your personal data to the following categories of recipients in the circumstances described:

• Payment Processors: Malaysian e-wallet operators (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow), FPX gateway providers, and banks (Maybank, CIMB, Public Bank, Hong Leong Bank) to the extent necessary to process your transactions.
• Identity Verification Providers: Third-party KYC and fraud prevention service providers who assist cuci99 in verifying your identity and detecting suspicious account activity.
• Game Software Providers: cuci99's game providers receive the minimum data necessary to deliver game services, including session identifiers and wager information. Game providers do not receive your full personal profile.
• Regulatory Authorities: cuci99 will disclose personal data to relevant regulatory authorities, law enforcement agencies, or gaming commissions where required to do so by applicable law or as part of its licensing obligations.
• Professional Advisers: Legal advisers, auditors, and other professional service providers engaged by cuci99 on a need-to-know basis and subject to appropriate confidentiality obligations.

7.2 All third parties to whom cuci99 discloses personal data are required to process such data in accordance with applicable data protection standards and for no purpose other than those specified by cuci99.

8. International Data Transfers

8.1 cuci99 may transfer your personal data to countries or territories outside Malaysia in connection with the operation of the Platform, including to service providers and game software vendors based in other jurisdictions. Where such transfers occur, cuci99 takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data to a standard consistent with applicable data protection requirements.

8.2 By registering a cuci99 account and using the Platform, you acknowledge and consent to the transfer of your personal data in the circumstances described in this Section.

9. Data Retention

9.1 cuci99 retains your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. In general:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC documentation is retained for the duration of the account and for five (5) years following account closure or the last transaction, whichever is later.
• Customer support communications are retained for a period of three (3) years from the date of the communication.
• Marketing preference records are retained until you withdraw consent or for three (3) years following your last interaction with cuci99, whichever occurs first.

9.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with cuci99's data management procedures.

10. Cookies and Tracking Technologies

10.1 The cuci99 Platform uses cookies and similar tracking technologies to deliver a functional, personalised experience and to gather anonymised analytics data that helps us improve the Platform.

10.2 The following categories of cookies may be set by the cuci99 Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session, preserving your game state, and enabling secure transactions. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised information about how members use the Platform, which pages are visited most frequently, and how users navigate between sections. This data helps cuci99 improve Platform usability and performance.
• Functionality Cookies: Used to remember your preferences (such as language or display settings) and to provide enhanced personalisation features.
• Marketing Cookies: Used to deliver relevant promotional content to members based on browsing and gaming activity. These are only set where you have provided consent to receive marketing communications from cuci99.

10.3 You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the cuci99 Platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

11. Your Data Subject Rights

11.1 Subject to applicable data protection law, you have the following rights in respect of your personal data held by cuci99:

• Right of Access: You may request a copy of the personal data that cuci99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by cuci99.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to cuci99's overriding legal and regulatory retention obligations and may not apply where data must be retained for compliance purposes.
• Right to Restriction of Processing: You may request that cuci99 restrict processing of your data in certain circumstances, such as while the accuracy of the data is being verified.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you may request that cuci99 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data where cuci99 relies on legitimate interests as the legal basis, including objection to direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, please contact cuci99 customer support via live chat or by email (details in Section 15). cuci99 will respond to data subject requests within a reasonable timeframe, and in any event within thirty (30) days of receipt of a valid request, subject to any extensions permitted by applicable law.

12. Security of Your Personal Data

12.1 cuci99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include SSL/TLS encryption of data in transit, encryption of sensitive data at rest, access controls limiting personnel access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.

12.2 While cuci99 takes all reasonable steps to protect your personal data, no method of electronic data transmission or storage is completely secure. cuci99 cannot guarantee the absolute security of data transmitted to or stored on the Platform, and you transmit information to us at your own risk.

12.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, cuci99 will notify affected members without undue delay and in accordance with our obligations under applicable data protection requirements.

13. Children and Minors

If you are the parent or guardian of a minor and believe that your child has submitted personal information to cuci99, please contact us immediately through the customer support channels listed in Section 15. cuci99 will investigate and take appropriate action.

14. Changes to This Privacy Policy

14.1 cuci99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform functionality. Where amendments are material, cuci99 will notify members through the Platform or by communication to the registered mobile number on file.

14.2 The date at the top of this Policy indicates when it was last updated. Continued use of the cuci99 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

15. Contact and Complaints

15.1 For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by cuci99, please contact our support team through the 24/7 live chat feature available on the Platform, or by email at (plain text only): [email protected].

15.2 If you are not satisfied with our response to a privacy-related complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

15.3 cuci99 is committed to resolving privacy concerns promptly and fairly. We will acknowledge receipt of any written privacy complaint within five (5) business days and provide a substantive response within twenty-one (21) business days.